Frequently Asked Questions

📦 When will my order arrive?
All orders are shipped directly from our warehouse in Poland. Typical delivery times are:

• Poland: 2–5 business days

• Europe: 5–10 business days

• International: 10–15 business days

Once your order ships, you’ll receive an email with a tracking number to follow your package in real time.

🌍 Do you ship internationally?
Yes! We ship jackets worldwide. Shipping costs and delivery times vary depending on the destination. Simply enter your shipping address at checkout to see available options.

🔍 How can I track my order?
As soon as your order is dispatched, we’ll send you a confirmation email with a tracking link and number so you can check your shipment’s progress anytime.

💳 What payment methods do you accept?
We accept secure and trusted payment options including:

• Visa

• Mastercard

• PayPal

• Other major debit/credit cards

All transactions are encrypted to ensure your data is fully protected.

⏳ What if my order is delayed?
Delays can happen due to customs, weather, or courier issues. If your order hasn’t arrived within the estimated time, please reach out to us at donetur@op.pl with your order number, and we’ll assist you promptly.

🔁 Can I return or exchange my jacket?
Yes! You may return your order within 30 days of delivery, provided the item is unused, unworn, and in its original packaging. Contact us first to receive detailed return instructions.

❗ What should I do if I receive a damaged or incorrect item?
If your order arrives damaged, defective, or not as expected, please notify us within 7 days of delivery. Send an email to donetur@op.pl with your order details and photos of the issue. We will arrange a replacement, refund, or store credit.

💬 Need more help?
We’re here for you! Get in touch with us anytime:
📧 Email: donetur@op.pl
📞 Phone: +48 539 121 052
🏢 Company: FURRYMAN – Kamil Józef Zubek
📍 Address: 39 Osiedle Bukowa, 34-424 Maruszyna, Poland
🕘 Business hours: Monday – Friday, 9:00 AM – 5:00 PM CET